With a population of 8.2 million people according to the 2010 Census, New York City is the most populous city in the states. A city this crowded is bound to have hundreds of daily problems and concerned citizens filing complaints about them.
From Dec. 2 to Dec. 6, 2013, more than 12500 complaints were filed in the city’s 311 system. There are hundreds of complaint types; in this article the complaints were organized under four groups: Buildings/Construction/Safety, Civic/Commercial/Senior, Health/Sanitation/Environment and Transportation.
311 is the telephone number for the New York City’s Customer Service Center. It is a source of government information and non-emergency services. The system is set in the five boroughs to help agencies improve their service providing specific information reported by citizens or organizations.
New Yorkers can dial 311 to ask for general information about the city. The line is also use to pay parking tickets, find a police precinct or towed vehicles, or make a complaint in over 170 languages. The information collected by the 311 is open to the public via NYC Open Data, an Internet site built as part of an initiative to improve the accessibility, transparency, and accountability of the New York City government.
The following maps explore the 311 complaints in the city by zip codes.
In darker color are the zip codes with more complaints, each map provides information about the four groups detailed above. Detailing data on type of complaints follows.
Source: NYC OPEN DATA